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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Reba Lyon

Reba Lyon

July 25, 2025

5  out of  5
rating by Reba Lyon
"We worked with Karen for years and have always had an A+ experience. Thanks for all you do!!"
We responded:
"Thanks so much Reba. Love working with you and your family too! "
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Anne kearns

July 23, 2025

5  out of  5
rating by Anne kearns
"Butterfields State Farm insurance office is wonderful. Prompt service, good rates. They actually take care of problems. Thanks State Farm Karen :)"
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Sarah Molaro

July 21, 2025

5  out of  5
rating by Sarah Molaro
"Lisa was awesome! She made figuring out the best quote for my daughter to be added on to insurance so smoothly."
We responded:
"Wow! Thanks Sarah."
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Leo Penkala

July 18, 2025

5  out of  5
rating by Leo Penkala
"Thank you for your prompt, efficient service."
We responded:
"Glad you were happy with our service."
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Michael Jakubek

July 9, 2025

5  out of  5
rating by Michael Jakubek
"Lisa was very helpful and knowledgeable when I had to update my car insurance. Thank you Karen and Lisa!"
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Carolyn Miller

July 8, 2025

5  out of  5
rating by Carolyn Miller
"Great customer care!"
We responded:
"Thanks Carolyn!"
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Paty Cebular

July 4, 2025

5  out of  5
rating by Paty Cebular
"Lisa was so helpful and friendly! Thanks again Lisa!"
We responded:
"Glad to hear you had such great service. "
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mike Hensley

July 1, 2025

5  out of  5
rating by mike Hensley
"Lisa is amazing. Thoughtful and patient. My experience has been top notch. Thanks so much !!"
We responded:
"Wow! Thanks for sharing your experience working with Lisa. I'm happy to hear it was so positive."
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Ricky james

June 25, 2025

5  out of  5
rating by Ricky james
"It’s so wonderful to have such wonderful service, always polite and professional every single time I call, Lisa does a great job with whatever my concerns are. They know who you are when you call, agents are not personal now a days with their clients !!! Love it. Thanks"
We responded:
"Thanks Ricky. Appreciate your business."
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Jennifer Hill

June 24, 2025

5  out of  5
rating by Jennifer Hill
"Lisa answered all of my questions and added my new vehicle promptly!"
We responded:
"Glad Lisa was able to help you out. "
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Sreekanth Pushpala

June 3, 2025

5  out of  5
rating by Sreekanth Pushpala
"Lisa is great to work with she explained each and every detail of the Policy and was very patient and answered all the questions. i recommend this group for any insurance needs."
We responded:
"Thanks for your review and I'll be sure to let Lisa know how please you were with her help. Karen"
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Matthew Fuchs

June 3, 2025

5  out of  5
rating by Matthew Fuchs
"Always prompt and friendly!"
We responded:
"Wow, thanks so much! "
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Johnny Berger

May 20, 2025

5  out of  5
rating by Johnny Berger
"Great Customer Service, helped with everything I needed to transfer from Arizona to Illinois with ease. Very pleased!"
We responded:
"Glad your transfer went smoothly. Welcome to the agency!"
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Debbie Askonas

April 29, 2025

5  out of  5
rating by Debbie Askonas
"We have been with Karen Butterfield over 25 years. We are very pleased with the service. They are very efficient and friendly."
We responded:
"Debbie, thanks so much for your review. Glad to have you as customers."
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Kevin Linne

April 28, 2025

5  out of  5
rating by Kevin Linne
"Rose Zuponeck was great to work with! The process was very smooth and Rose was there to answer all our questions along the way."
We responded:
"Thanks so much Kevin. Glad you enjoyed working with Rose."
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Chuck Doose

April 23, 2025

5  out of  5
rating by Chuck Doose
"Lisa did a wonderful job getting me very reasonable insurance for my 1969 VW beetle. She was very responsive and got me a great rate. Very happy"
We responded:
"Chuck, must have missed your review. Hope you are well and glad you had a good experience working with Lisa."
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Elizabeth Clavero

April 23, 2025

5  out of  5
rating by Elizabeth Clavero
"Love the office staff, always helpful and professional, definitely recommend Karen's office to all my friends and family!"
We responded:
"Thanks for review. Really appreciate it!"
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Pablo De Freitas

April 23, 2025

5  out of  5
rating by Pablo De Freitas
"Rose is a great manager!! She promptly answered all my questions and gave a couple of advises about coverage and other policies, please rich her out for the latest insurance news lol"
We responded:
"Thanks Pablo. "
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Daniel de la cruz

April 23, 2025

5  out of  5
rating by Daniel de la cruz
"Rose is so awesome fast efficient and friendly thank you so much!!"
We responded:
"Thanks so much Dan! "
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Jean Paul Eupierre

March 27, 2025

5  out of  5
rating by Jean Paul Eupierre
"Honest and professional"
We responded:
"Thank you so much for the kind words. Appreciate your business."
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Clinton Mathis

March 20, 2025

5  out of  5
rating by Clinton Mathis
"Great customer service and rates!!!"
We responded:
"Thanks Clinton!"
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Linda Brown

March 10, 2025

5  out of  5
rating by Linda Brown
"Great customer service and actually follows up with phone calls and appts...staff is top notch as well 😁"
We responded:
"Thanks Lisa."
Profile photo of Domenica Toto

Domenica Toto

March 8, 2025

5  out of  5
rating by Domenica Toto
"My husband and I love doing business at Karen’s office! Everyone is always so nice and polite. Lisa was our representative that took care of my husband and I for adding our new car updating all information and setting up our renters insurance policy as well she went up and beyond. She was always in communication with my husband and I no matter what! Plus side Lisa also speaks Spanish so that was amazing for us! Thank you Lisa! 🩷🤞🏼"
We responded:
"Wow! Thanks for sharing Domenica. I'm so glad you received such great service from Lisa at my office. I'll be sure to let her know. "
Profile photo of Nikita Etzkorn

Nikita Etzkorn

March 6, 2025

5  out of  5
rating by Nikita Etzkorn
"We highly recommend Karen as an agent. We have been clients of Karen Butterfield for years. She is the only insurance agent we trust. She is always upfront and honest and has me and my family best interest at heart. We love Karen and all her staff like family."
We responded:
"Oh Nikita, thank you for your kind words. I have enjoyed working with you and your family over the years. Hope to continue to serve you for many more."
Profile photo of Dan Skarr

Dan Skarr

March 3, 2025

5  out of  5
rating by Dan Skarr
"Karen Butterfield and her team are exceptional State Farm agents who consistently demonstrate professionalism and expertise in handling all my insurance needs. Her attention to detail and personalized approach make her stand out in the field. Karen takes the time to understand my unique situation and always offers tailored solutions that provide the best coverage for my circumstances. What impresses me most about Karen and her team is the responsiveness and willingness to go the extra mile. Whether I have a question about my policy or need to make changes, they are always quick to assist and explain everything clearly. The knowledge of insurance products is extensive, and they keep me informed about new options that might benefit me. I highly recommend Karen Butterfield to anyone looking for a reliable, knowledgeable, and caring State Farm agent. She truly embodies the "good neighbor" spirit that State Farm is known for, and I'm grateful to have her managing my insurance needs."
We responded:
"Thanks for your kind words Dan. Truly value your business and am happy to provide you with the service you need."